Download e-book for kindle: 30 Minutes to Improve Telesales Techniques (30 Minutes) by Chris De Winter

March 2, 2018 | Sales Selling | By admin | 0 Comments

By Chris De Winter

ISBN-10: 0585378398

ISBN-13: 9780585378398

ISBN-10: 0749431903

ISBN-13: 9780749431907

This concise consultant to a necessary enterprise ability brims with functional suggestion on constructing the fitting method of utilizing the phone to extend promoting effectiveness. quite invaluable to all (tele)sales, name centre and advertising and marketing body of workers, it is going to aid any person, from newcomer to skilled employee, to get the simplest from each name. Chris de iciness, a coaching professional in the telesales and advertising components, comprises Capital financial institution, Castrol Oil, Foden vehicles and HSBC between her consumers. She has additionally written "Selling by way of cell" (Kogan web page, 1998).

Show description

Read Online or Download 30 Minutes to Improve Telesales Techniques (30 Minutes) PDF

Similar sales & selling books

Download PDF by René Carmona: Indifference Pricing: Theory and Applications (Princeton

This is often the 1st booklet concerning the rising box of application indifference pricing for valuing derivatives in incomplete markets. René Carmona brings jointly a who is who of major specialists within the box to supply the definitive advent for college students, students, and researchers. until eventually lately, monetary mathematicians and engineers constructed pricing and hedging systems that assumed whole markets.

Download e-book for kindle: Your Successful Sales Career by Brian Azar

Azar, referred to as "The revenues Doctor," has proficient greater than 20,000 pros in the course of his tenure at Xerox Corp. and the recent York President's membership. He was once editorial consultant to good fortune journal and contributing editor of marketing energy journal. Your winning revenues occupation indicates new and skilled revenues pros how you can grasp the paintings of salesmanship and deal with the mental demanding situations that continue them from tapping into their greatness.

Download e-book for kindle: Drive a great sales team: for sales managers who want by Richard Hession

A advisor to revenues workforce management and administration that goals to motivate and equip the revenues supervisor to inspire, construct, educate and keep their revenues strength.

Extra resources for 30 Minutes to Improve Telesales Techniques (30 Minutes)

Example text

This open question helps to establish whether the shed is for commercial or private use and whether a larger, stronger or smaller shed would be suitable. By adding the prospect’s name at the end of the question you include a personal touch. Occasionally the prospect may resent questions – he or she may have a preconceived idea of what is needed and through impatience appears gruff. Do not become disconcerted. Explain that you are asking these questions to find out which type of shed would best suit the needs of the prospect, who obviously doesn’t want anything that is unsuitable.

If the answer is ‘No’, then you can ask more questions to find the right need. If the answer is ‘Yes’, then you have arrived at the selling stage and now have the opportunity to tell the prospect what’s available. Avoid phrases like ‘I advise’ or ‘I recommend’ as your personal feelings are irrelevant and there is a real danger this could backfire on you if subsequently the product doesn’t fulfil the requirements – you will be blamed. Better to demonstrate the merits and suitability by giving examples of customers or other situations where this has been successfully applied.

We all use negative words and phrases like ‘I think’, ‘maybe’, ‘could’, etc. In isolation they can be very dangerous. Imagine if, having been asked your opinion, you tell a customer that ‘It may work for you’. Occasionally you have to use negative words. If delivery is scheduled for Thursday but the client would prefer to receive the order by Wednesday afternoon, you can’t guarantee it, but you can use positive phraseology to help – ‘I’ll try to get this to you by Wednesday by putting in a special request with the driver.

Download PDF sample

30 Minutes to Improve Telesales Techniques (30 Minutes) by Chris De Winter

by Jason

Rated 4.24 of 5 – based on 3 votes